Privacy policy

Cansell.in collects information needed to server you better. We intend to protect the privacy of your information with us. Security at all times has been our priority and the same is applicable to the data we collect from you. You could be an existing user, new user or guest user (website visitor), at all times we protect our members information and by visiting our site, you shall be bound by this privacy policy. At any point in time, if you feel the policies on our platform is not in your favor or you disagree with any of the points, please do not use our platform.

What we collect from you:

Information is collected through registration, posting, buying, disputes and chat/ negotiation. This information is stored on our servers. Startvis technologies Pvt Ltd is your data controller and by accepting our terms and conditions to register with Cansell, we collect and shall store following personal information:

• Name
• Phone Number
• Email
• Physical Address (In case of physical gift cards)
• Computer sign on data
• Chat history with fellow platform users
• Negotiated history with fellow platform users
• Dispute Logs
• Customer service logs

At the backend once you start using our site, we may collect the following information:

• Cookies in your browser (for sign-in information)
• Cookies in your browser (for web-traffic information)
• Other Apps installed on the device (only if there is a dependency)
• Social Login details

What do we do with the data collected?

We collect data through the forms during the time of registration, selling process and buying process. Also automatically collect the backend information as specified above during your visit to cansell.in. We use this data to do the following:

• Identify users
• Show relevant content
• Show personal information
• Analyze patterns for our internal research
• Maintain relevance for disputes/ claims raised
• For our internal purposes

Note: Automatic information gathering happens through cookies stored on your computer, if you decline the option of saving a cookie, we may not be able to give you the complete privilege of our service.

Third party cookies

We use traffic monitors for gauging our performance and re-targeting purposes. This however may result in adding a cookie to your browser.

How do we protect information?

We make sure technically, physically what is possible to protect customers data, all the measures are taken care, however in the internet world, we cannot 100% guarantee that there cannot be a breach of our security measures to steal, copy or un-authorize use of information. We shall take necessary actions in an un-foreseen event of security breach and protect your information to the maximum and also shall inform you about the breach and steps to be taken.

Following are the measures taken to keep your data secure

• Use of Secure Socket layer
• Encryption of data over the internet
• Hashing of passwords
• Few other security measures which may not be described

Third party re-direction:

Cansell.in mostly tries to keep the information within the site unless specified otherwise. A link to a third-party site may be provided, however once you leave cansell.in by clicking the link, you shall be bound by the privacy policy of the third-party site and not cansell.in.

Disclosure of information:

Cansell.in shall not disclose any information to third -party unless it is warranted by them in special cases as mentioned below:

• Transaction processing with the financial institutions
• Disputes on transactions which involves financial institutions
• With the gift card brands to validate the cards, balance and expiry
• Use of electronic medium for communication
• For internal teams to study the patterns
• Any request to comply with local laws
• Requests from Law firms or agencies appointed by the law to investigate any case
• In case of merger with another entity or a complete business take over

Policy change:

Cansell.in shall change the policies from time to time considering the change in technology and to comply with the local laws. Cansell.in will not communicate the changes to its users, however it the responsibility of the platform user to read, understand and comply with the updated policies.